Frequently Asked Questions
1. WHAT EXACTLY DOES WOWPETSDEALS OFFER?
We are proud to offer you our top selection of pet supplies and accessories at very attractive prices. Here you can find a lot of products useful on a daily basis, but also some items suitable for gifts or just to spoil your beloved animals.
2. HOW DO I ENSURE THAT MY DOG HAS A HEALTHY SKIN AND COAT?
To ensure a healthy coat and skin there are many different things you can do, including feeding them a balanced healthy diet, regularly grooming your pet and keeping your pet clean with shampoos and regular washes. A lot of our products could help you - check them out here.
3. HOW DO I FIND PRODUCT INFORMATION?
You can find specific product information on each product page under the heading “description”.
4. MY PET DOESN'T SEEM WELL. WHAT SHOULD I DO?
If you are at all concerned about your pet’s health, please contact your local veterinary surgery for advice. They will be able to let you know if your pet requires any treatment or an appointment.
5. WHAT DO I DO IF THE PRODUCT I WANT IS OUT OF STOCK?
We offer a large variety of products and we receive deliveries into our warehouse almost every day. That's why we kindly recommend you to check back regularly.
6. WHAT ARE THE DELIVERY TIMES?
Orders can take between 1-4 business days (excluding weekends and holidays) to deliver depending on your country. Processing an order includes picking, packing and getting the order ready for delivery. Once the order is picked up by the courier and delivered to your address, it is considered "shipped". Please make sure someone can receive your shipment between 09:00 and 18:00.
7. WHAT ARE THE PAYMENT METHODS?
We offer secure payment – cash on delivery – you pay only when you receive your order, no advance payments or transactions.
8. CAN I CANCEL OR MAKE CHANGES TO AN ORDER?
No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before finishing your order.
9. DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
Yes, we offer discounts and special promotions. The best way to stay informed about them is to follow us on Facebook and check our website.
10. WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?
Please contact Customer Service to request further assistance. Any item(s) that arrives damaged must be reported within 14 days of delivery. We will request pictures in order to file a damage claim. Example: a picture of the damaged item(s).
11. WHAT DO I DO IF I AM MISSING AN ITEM FROM MY ORDER?
Please contact Customer Service to request further assistance.
12. I PURCHASED WOWPETSDEALS PRODUCTS FROM A DIFFERENT SITE/STORE, CAN YOU STILL HELP ME?
We're sorry, but the only place you can find our products are on our official website. Any other places that sell them are unofficial and might be fake, so we can't give a guarantee for them.
13. DO YOU OFFER "WILL CALL" OR "PICK UP"?
No, the only shipping option is delivery to your address.